Integro Building Systems is committed to excellence in serving all customers including people with disabilities. Policies and procedure have been established to ensure people with disabilities have equal access and participation to our goods and services.
Our policies are guided by these core principles relating to customer service:
Integro Building Systems is committed to communicating with persons with disabilities in ways that take into consideration their disability. To ensure this, we will do the following:
Customers with disabilities will be permitted to obtain, use or benefit from our goods and services with the use of their own assistive devices. Some exceptions may apply if the company determines that an assistive device might pose a health and safety risk to the person with a disability or to others. If a person with a disability cannot access our goods and services with the use of their own assistive devices, Integro Building Systems will accommodate the customer by providing alternative options when possible.
Customers with disabilities will be allowed to be accompanied by their service animal on company premises that are open to the public including the office space. However, service animals may be denied entrance to the manufacturing floor due to the possible health and safety risks for service animals. For instance, Integro Building Systems employees are required to wear safety glasses and green tag CSA approved safety shoes that are also puncture resistant at the sole of the foot. A service animal on the manufacturing floor will be exposed to dust and floor debris made up of wood, nails, aluminum and/or stainless steel fragments presenting a possible cut/injury on the service animal’s paws or irritation of the eyes and skin. In these situations, Integro Building Systems will offer alternative methods to provide our services.
The customer is responsible for the care, supervision and control of their service animal while on the premises.
Integro Building Systems is committed to welcome customers with disabilities who are accompanied by a support person. Any person with a disability who is accompanied by a support person will be allowed to enter Integro Building Systems’ premises with his or her support person. Support persons shall be permitted entry to all Integro Building Systems events and facilities that are open to the public.
In the event of a temporary disruption to services or facilities that customers with disabilities rely on, Integro Building Systems will provide notice. This notice will be posted in a conspicuous place on Integro Building Systems’ premises and/or on our website. The notice will include information about the reason for the disruption, its anticipated duration, and a description of alternative facilities or services, if available.
In the event of a temporary disruption to services or facilities that customers with disabilities rely on, Integro Building Systems will provide notice. This notice will be posted in a conspicuous place on Integro Building Systems’ premises and/or on our website. The notice will include information about the reason for the disruption, its anticipated duration, and a description of alternative facilities or services, if available.
Training will also include the following:
Please direct all feedback and questions relating to this policy to the Human Resources Manager Kelly Aleman and allow up to five (5) business days to reply. Please indicate if you require accessible formats or communication supports.
By Mail:
Human Resources
2190 Teston Road, Unit A
Maple, ON L6A 4A7
In Person:
Monday to Thursday
8:00 am to 4:30pm EST
(Excluding Holidays)
Friday
8:00 am to 1pm EST
(Excluding Holidays)
Phone: 905-417-3785 ext. 147
Fax: 905-760-6261
Email: kaleman@integrobuild.com
Any policy of Integro Building Systems that does not respect and promote the dignity and independence of people with disabilities will be modified or removed.